Description

TecnoQ has more advanced system for monitoring and reporting. Using this software the user can monitor in real time all elements of the system while generating statistics eports and routing management and customers.

Some features of this system are:

• - Monitoring of timeout and attention in attention position service
• - Send menssages.
• - Configuring posts, queues, services and monitors
• - Call selection criteria
• - History reports for: centers, services, positions, users
• - Statistics of clients served, cited, and selected operations